FAQs

We accept either a passport or driving license as forms of ID. All ID must be valid and in date.

We ask that our guests dress smartly and maintain a “dress to impress” policy but we decide on an individual basis. Any guests wearing sports wear, man / shoulder bags or large chains will not be permitted.

We work hard to make sure Basement looks ready to party and ask that you do the same Unfortunately we can’t make promises over the phone or by email, so come down on the night and if you look the part then you shouldn’t have a problem.

The basement is a 200 capacity venue with most events due to sell out weeks before. We strongly advise to buy tickets in advance to avoid any disappointment on the day.

Yes, all ticket holders must arrive before the stated time on your ticket.

Tickets and packages are non refundable, unless an event is cancelled or rescheduled. For any questions regarding tickets or packages, please email, lewis@basementhull.co.uk

Please contact us as soon as possible by emailing lewis@basementhull.co.uk and we will try to locate your item. Please provide a description of the item, and where it was left.